Marketing and Empathy Psychology
Root Cause Payroll Analysis

By - Raeann Hofkin

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Recurring payroll errors, compliance risks, and inefficiencies are rarely isolated incidents. Instead, they often signal deeper challenges within process design, interdepartmental communication, system limitations, and policy interpretation. This practical and insightful webinar equips payroll professionals with a structured approach to uncover and resolve the root causes behind recurring payroll issues, enabling a shift from reactive problem-solving to proactive, strategic operations.

Through real-world case studies, diagnostic tools, and actionable frameworks, participants will learn how to dissect payroll workflows and pinpoint hidden contributors to errors such as off-cycle payments, overpayments, and audit flags. The session explores how technology gaps, overly complex pay structures, inconsistent policy application, and poor cross- functional collaboration contribute to payroll breakdowns.

Attendees will gain the confidence to assess and refine their existing processes while implementing sustainable improvements that elevate both accuracy and efficiency.

Designed for experienced payroll professionals, this interactive session focuses on strengthening internal controls, enhancing cross-functional alignment, and elevating the value payroll brings to the organization. Participants will leave with actionable tools to simplify operations, standardize processes, and establish a culture of continuous improvement.

Learning Objectives:

  • Identify the root causes behind payroll errors, off-cycle checks, and compliance issues rather than just treating symptoms.
  • Apply a structured framework to analyze and improve payroll inputs, outputs, audits, and reconciliations.
  • Evaluate payroll complexity stemming from earnings codes, manual processes, union contracts, and outdated workflows.
  • Analyze how technology limitations and system misconfigurations contribute to inefficiencies and errors.
  • Create measurable goals and implement practical action plans to increase automation, accuracy, and accountability.
  • Develop clear, actionable recommendations to simplify payroll operations, reduce risk, and improve training efforts.
  • Establish a system of continuous improvement to sustain payroll performance and control over time.

This session offers practical, real-world strategies to help payroll professionals gain control over errors and inefficiencies while transforming payroll into a streamlined, compliant, and value-adding function.

Who Should Attend:

  • Experienced Payroll Professionals
  • Payroll Managers
  • HR/Payroll System Analysts
  • Compliance and Internal Control Professionals

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Speaker Detail

Raeann Hofkin

Raeann Hofkin has nearly 4 decades of experience in all facets of payroll management, both domestic and international. She served on the American Payroll Association Certification Board from 2016 to 2018 as a subject matter expert, the Board of Contributing writers for a number of years, in addition to various committees. Mrs. Hofkin received the Special Recognition Award from the APA in 2012 and the Meritorious Service Award in 2008, and was the recipient of the Pennsylvania Payroll Professional of the Year Award in 2010 and 2013. The last four years she has been consulting in the payroll profession.

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