Front Desk HIPAA Mistakes That Could Cost You – And How to Stop Them

Marketing and Empathy Psychology

By - Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I

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HIPAA Audits Are Rising – And Your Front Desk May Be the Trigger

Did you know the #1 driver of HIPAA audits is patient complaints? And who interacts most with patients outside of providers? Your front-desk team.

What’s worse—many of the most common HIPAA violations happen right at the front desk, and usually for reasons that seem harmless. Sticky notes, patient check-ins, chart handling, even reminder calls—small mistakes here can lead to big fines and federal audits.

That’s why it’s critical to train your front desk to recognize HIPAA risks and implement easy, low-cost fixes before it’s too late.

In this 60-minute online training, nationally recognized healthcare management expert Tracy Bird, FACMPE, CPC, CPMA, CEMC, CPC-I, will show you exactly how to:

Stop common front desk violations—from sticky notes to discarded patient info
Handle patient complaints before they escalate into audit triggers
Protect patient data on computer screens, at check-in, and in waiting rooms
Apply HIPAA rules correctly for disclosures, reminders, release of information, and more

HIPAA compliance doesn’t have to be overwhelming. In just one hour, you’ll get the step-by-step actions to keep your patients confident, your office compliant, and your practice safe from audits and fines.

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Webinar Type

Clear

Speaker Detail

Tracy Bird is a seasoned healthcare consultant with decades of experience in practice management, coding, compliance, and staff training. A Fellow of the American College of Medical Practice Executives (FACMPE) and a certified professional in multiple disciplines, Tracy has worked with private practices, hospital-based groups, rural health clinics, and FQHCs nationwide. A nationally recognized speaker for MGMA and AAPC, Tracy is known for delivering practical, actionable strategies that help practices stay compliant, streamline workflows, and avoid costly penalties.