Marketing and Empathy Psychology
Shannon DeConda, CPC, CPMA

Description

With over 30 years in healthcare, Shannon O. DeConda brings a uniquely comprehensive perspective—having worked in nearly every role across the medical office, from front-desk receptionist and medical assistant to practice manager, coder, auditor, and compliance educator. In 2007, Shannon founded the National Alliance of Medical Auditing Specialists (NAMAS), the first organization dedicated to formally training medical auditors, and the original creator of the CPMA credential. Today, she serves as President of NAMAS and Vice President of Regulatory Compliance at DoctorsManagement, where she continues to raise industry standards by equipping healthcare professionals with the tools, training, and compliance strategies needed to thrive. A nationally recognized speaker, trainer, and consultant, Shannon has helped thousands of practices navigate complex billing, coding, and compliance regulations—making her one of the most trusted voices in the field.

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